Quality Assurance Officer

2 days ago

Vadodara, India Asian Hires Full time

QUALITY The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for Company to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. • Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources, at a set frequency as defined by the business. • Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. • Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. Bachelor’s degree in any field (preferably in Law/ BBA or commerce). • 2 - 4 Years of experience in a US-based multinational corporation. • Project management experience or certifications are highly desirable. • Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. • Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. Strong data analysis capabilities, with an eye for detail to identify errors. • Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Familiarity with US legal laws or bankruptcy processes is an advantage. • Experience in operations or business analysis

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