IT Infrastructure Management Support

2 weeks ago

Surat, India Advertising Vehicles Full time

Company DescriptionBased in Cincinnati, Advertising Vehicles is a leader in providing design and printing solutions for vehicle wraps, large format graphics, and environmental graphic applications. Serving both B2C and B2B companies across North America, we specialize in delivering impactful marketing solutions. By leveraging cutting-edge technology and design expertise, Advertising Vehicles helps clients maximize their advertising and marketing investments.Role DescriptionThis is a remote role for an IT Infrastructure Management Support professional. The role involves managing and maintaining IT infrastructure systems, ensuring optimal performance, and providing troubleshooting and technical support to internal and external stakeholders. Additional responsibilities include overseeing system updates, managing security protocols, and ensuring overall system reliability and efficiency.Scope of WorkYou will be responsible for managing and maintaining our core IT ecosystem, which includes:Microsoft 365 Cloud Directory (users, access, security policies, device mgmt.)AWS Cloud Servers (data storage, backups, server health, monitoring)End-user support for ~70 employees (basic troubleshooting, onboarding/offboarding)Email, identity, MFA, device security & patchingNetwork, VPN, and firewall configuration oversightRegular IT hygiene + compliance checksIncident & ticket management with SLAs✅ Ideal PartnerWe’re seeking an IT infra/MSP provider who is:✔ Based in USA/India✔ Strong experience with M365 Admin Center + Azure AD✔ Skilled in AWS EC2, S3, IAM, backup & monitoring tools✔ Comfortable providing remote support across time zones✔ Strong focus on security, uptime, and documentation✔ Offers predictable monthly pricingEngagement ModelFully remoteLong-term partnershipSimple, predictable monthly managed IT service contract

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