Team Lead

6 days ago

bangalore, India Trigent Software - Professional Services Full time

Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts) Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You’ll Do: Lead and motivate a team of customer service representatives. Monitor performance metrics and ensure KPIs are met. Conduct regular call quality checks and provide coaching. Manage day-to-day operations and handle escalations. Prepare performance reports and drive process improvements. Collaborate with training teams to upskill your team members. What We’re Looking For: Graduate with 5+ years of BPO/contact center experience . Proven experience as a Team Lead in international voice processes . Strong people management, communication, and problem-solving skills. Ability to thrive in a fast-paced, high-performance environment . Flexibility to work in rotational shifts .

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