Capacity Planning Manager

4 weeks ago

bangalore, India [24]7.ai Full time

Who are we?

Founded in 2000, (24)7.ai is a global leader in intent-driven Customer Engagement solutions. We are redefining the way companies interact with consumers. We combine Artificial Intelligence with Human Intelligence to substantially improve customer experience. Our clients include more than 250 of the world’s largest and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to Artificial Intelligence and customer experience.

(24)7.ai Outsourcing: We are redefining the way companies interact with consumers with our constant connectivity. We help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience via various channels – Chat, Messaging and Voice.

(24)7.ai Technology: (24)7.ai is a leader in the conventional AI Market, with over 250+ Fortune 500/1000 customers. We continue to transform our business to drive greater value to our Team, shareholders, customers through new product development & market growth. We are a profitable pre-IPO company that processes and analyses over one billion customer interaction events per year. Simply stated we are using predictive analytics and Big Data to improve customer service and increased sales or our Customers. We work with large enterprises to increase conversions reduce the cost of service and sales, and dramatically improve the customer service and Sales expressions they provide.



Job Summary:

  • Develop and implement capacity planning strategies
  • Reassess seat utilization periodically, publish seat utilization reports at regular frequency
  • Ensure that the organization's resources are aligned with its business objectives by creating plans
  • Analyze data and trends to identify opportunities for improvement and optimize seat / resource utilization.
  • Collaborate with cross-functional teams to ensure that capacity plans are integrated with business plans and strategies.
  • Develop and maintain capacity planning models and tools to support decision-making.
  • Provide insights and recommendations to senior management on capacity planning and seat optimization.


Responsibilities:

  • Develop and implement capacity planning strategies and plans
  • Analyze data and trends to identify opportunities for improvement
  • Collaborate with cross-functional teams to ensure alignment with business plans and strategies
  • Develop and maintain capacity planning models and tools
  • Provide insights and recommendations to senior management
  • Identify and mitigate risks associated with capacity planning
  • Stay up-to-date with industry trends and best practices


Requirements:

  • Bachelor's degree in Business, Operations, or related field
  • 5+ years of experience in capacity planning or related field
  • Experience in MIS reporting & related technologies like PowerBi, other data management tools, projects handled using RPA Automation
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to think strategically and tactically
  • Experience with capacity planning software and tools
  • Strong understanding of business operations and processes
  • Stakeholder management – IT, Facilities, CRM, Operations, Training & other support functions

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