Firstsource | Servicenow Lead Engineer | hyderabad

4 weeks ago

hyderabad, India Firstsource Full time
Responsibilities
· As a ServiceNow Developer ITOM, you will work to craft, configure, script, and lead the technical
solution on the ServiceNow platform to ensure a successful deployment for our customers. You will
work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and
complete the development of the agreed upon solution.
· Understanding of Configuration Management related activities related to data validation and
health.
· Experience configuring discovery patterns and understanding when not to customize a discovery
pattern.
· Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping
additional defined business services into the tool.
· Work with Application SMEs to capture entry point data for key business applications.
· Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.
· Identify potential Service Mapping candidates based on horizontally discovered data.
· Work with the internal ServiceNow development team to create, test, and deploy new discovery
patterns.
Experience required
7+Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and
Orchestration use cases.
· Experience configuring various types of discovery: CI Discovery, Cloud Discovery, Serverless Discovery.
· Experienced in implementation of ITOM solutions using industry best practices.
· Hands-on development includes creation, configuration and customization of patterns, Discovery
Schedules, probe, sensors, and Event rules.
· MID Server management experience.

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