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    Chennai, Tamil Nadu, India 762 Flextronics Technologies (India) Private Limited Full time

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Procurement Specialist

1 month ago

chennai, India HCLTech Full time

HCLTech Hiring for Experience in Procurement & Customer Service- "Team Lead "Walk-in Interview 23-Oct-24 & 24-Oct-24 in HCLtech Elcot campus Sholinganallur Chennai at 12pm.Address:-Chennai, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119, IndiaHR -DhivakarTimings- 12pm to 5pm.Exp: 6 to 8 Years Procurement & Customer support experience JD:-Shift : US (9:00 PM to 6:00 AM ) PST zoneClient : USJD / Scope:Create SRTPS EscalationPart RequestsParts Follow upEmail KnowledgeEscalation PathRFQ issueCustomer Enquiries i.e. Workflow launchposition is responsible in providing assistance to customers with their order concerns, TPS escalations, part requests, tracking of order, escalation path, customer inquiries, workflow laungh, etc. This role requires good comprehension and communication skills to be able to deliver good customer satisfaction required by the client through its established KPIs.• Assist customers with their concerns guided by predefined standard operating procedures• If queries are outside of the SOP, then take the query to appropriate product group for the process to be defined• Adhere to agreed KPI, SLA and quality standards to maximize customer satisfaction• Order management, track ,tracing, and answer inquiry of customers• Create service requests on behalf of customers.Interested candidate please walk-in directly and share you resume to my email id .Thanks,HR TAG Team.