WNS | Deputy Manager

1 month ago


pune, India WNS Full time
Job Description
Manage end to end Quality for the aligned Finance and Accounting (FnA) processes, including new hire and BAU intervention.
Lead a team of Quality Analysts & leads.
Ensure the QA team deliverables are executed timely and accurately.
Devise sampling strategy, Calibration method, ISO compliance, Customer complaint / Incident management across all processes and ensure team meets clients expectations.
Identify and drive continuous improvement projects to improve process & business performance.
Lead or Mentor Six Sigma (DMAIC/8D), LEAN (VSM), Kaizen Projects within F&A vertical.
Work as change agent and liaise with functional / vertical managers to accept and agree the need for change.
Involve in defining SLA/KPI as per process scope, baseline the targets and finalize with internal and external stakeholders (Ensure metrics reflects true health of process end to end).
Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics (Brainwaves, Kaizen).
Design, Develop and Deliver Quality on FnA product and process, in the area of Insurance business.
Adhere to signed off Quality Standard Documents, Governance Plans and other prescribed regulations.
Drive quality related activities, Calls / Back Office Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
Facilitate sharing of best practices from within and outside the organization and implement them.
Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
Create and manage performance dashboards, which depict business and ops metrics clearly.
Qualifications
B.Com
Black Belt / Green Belt Certified

  • Pune, Maharashtra, India WNS Full time

    Job DescriptionWe are seeking a highly skilled Training and Development Manager to join our team at WNS. As a key member of our organization, you will be responsible for driving the development and delivery of training programs that meet the needs of our employees and business objectives.In this role, you will work closely with cross-functional teams to...

  • Wns | finance manager

    4 weeks ago


    Pune, India WNS Full time

    Total Work Experience (in years) :-15 yearsEducational Qualification :- Accounting Degree / Commerce Graduate / MBA FinanceDomain Experience:-Having 10 to 12years of experience in AP, GL and AR domain and having exposure in ERP and MS Office.Should be able to use business communication and presentation skill.Prior Team handling experience along with...

  • WNS | Finance Manager

    4 weeks ago


    pune, India WNS Full time

    Total Work Experience (in years) :-15 yearsEducational Qualification :- Accounting Degree / Commerce Graduate / MBA FinanceDomain Experience:-Having 10 to 12years of experience in AP, GL and AR domain and having exposure in ERP and MS Office .Should be able to use business communication and presentation skill.Prior Team handling experience along with...


  • pune, India WNS Full time

    Total Work Experience (in years) :-15 years Educational Qualification :- Accounting Degree / Commerce Graduate / MBA Finance Domain Experience:- Having 10 to 12years of experience in AP, GL and AR domain and having exposure in ERP and MS Office . Should be able to use business communication and presentation skill. Prior Team handling experience along with...


  • pune, India WNS Full time

    Review and approve the sampling strategy that suits the business requirementØ Decide on the Calibration Process and variance targetØ Review and approve the Quality Standard DocumentØ Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)Ø Ensure that the Quality Process adheres to the...


  • pune, India WNS Full time

    Job Description:Quality Experience – 4 Years in Quality Domain. Must have experience to manage QA’s in various processes and sub-processes & their performance.Deliver Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAU.Drive and conduct audit compliance...


  • pune, India WNS Full time

    Job Description: Quality Experience – 4 Years in Quality Domain. Must have experience to manage QA’s in various processes and sub-processes & their performance. Deliver Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAU. Drive and conduct audit compliance...


  • Pune, Maharashtra, India WNS Full time

    Job OverviewWe are seeking an experienced Executive Finance Manager to lead our team at WNS.


  • Pune, India WNS Global Services Private Limited Full time

    Company Description.- WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company.- We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.- We enable businesses in Travel, Insurance, Banking and Financial...


  • Pune, Maharashtra, India WNS Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at WNS. This is a challenging and rewarding role that will require you to drive the daily operations and future growth of the process, including strategies and systems that assist team members to work toward achieving the goals of the project.Key...


  • Pune, Maharashtra, India WNS Full time

    WNS Career OpportunityEstimated Salary: $85,000 - $110,000 per yearWe are seeking a highly skilled and experienced Underwriting Manager to join our team at WNS. As an Underwriting Manager, you will be responsible for leading the underwriting function and ensuring that all mortgage loans are thoroughly reviewed and approved in accordance with regulatory...


  • Pune, Maharashtra, India WNS Full time

    Job Title: Post Closing Document Auditor SpecialistWe are seeking a highly skilled Post Closing Document Auditor Specialist to join our team at WNS. This role involves auditing critical components of the loan closing and disbursement process.About the RoleIn this position, you will be responsible for performing audits of loan documents to ensure compliance...

  • WNS | Assistant

    4 weeks ago


    pune, India WNS Full time

    Monthly WO Review, adjusting, & Invoicing Weekly Invoice Import Billable IPS invoices into NS( Net Suite)Monthly Invoice Recon Daily Review of Duplicate PO report Customer Refund inquiries and New Employee set-up Review New, Amended, Terminated, & API Contract Terms Prepare AR Related Credit Memos or Client Refunds entriesPrepare and Send Work Order Deadline...


  • Pune, Maharashtra, India WNS Full time

    Company Overview:At WNS, we're committed to delivering exceptional service and quality to our clients. As a Lead Quality Assurance Manager, you'll play a vital role in driving this mission forward.Salary:We offer a competitive salary of $120,000 per year, commensurate with experience.Job Description:You will lead the Quality Assurance team to deliver...

  • Assistant manager

    2 months ago


    Pune, India WNS Full time

    Review and approve the sampling strategy that suits the business requirementØ Decide on the Calibration Process and variance targetØ Review and approve the Quality Standard DocumentØ Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)Ø Ensure that the Quality Process adheres to the...

  • Assistant Manager

    2 months ago


    Pune, India WNS Full time

    Review and approve the sampling strategy that suits the business requirementØ Decide on the Calibration Process and variance targetØ Review and approve the Quality Standard DocumentØ Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)Ø Ensure that the Quality Process adheres to the...

  • Finance manager

    3 weeks ago


    Pune, India WNS Full time

    Total Work Experience (in years) :-15 years Educational Qualification :- Accounting Degree / Commerce Graduate / MBA Finance Domain Experience:- Having 10 to 12years of experience in AP, GL and AR domain and having exposure in ERP and MS Office. Should be able to use business communication and presentation skill. Prior Team handling experience...

  • WNS | Group Manager

    2 days ago


    pune, India WNS Full time

    Roles and Responsibilities:Exposure in General Insurance and claimsPeople Management & Process ImprovementEmployee Satisfaction, people development and morale.Attrition within target levels.Improvement in quality and productivity.Process performance as per KPIs over the months.Customer Satisfaction.Develop strategies on the floor for reducing attrition and...

  • WNS | Group Manager

    5 days ago


    pune, India WNS Full time

    Roles and Responsibilities:Exposure in General Insurance and claimsPeople Management & Process ImprovementEmployee Satisfaction, people development and morale.Attrition within target levels.Improvement in quality and productivity.Process performance as per KPIs over the months.Customer Satisfaction.Develop strategies on the floor for reducing attrition and...

  • WNS | Group Manager

    5 days ago


    pune, India WNS Full time

    Roles and Responsibilities: Exposure in General Insurance and claims People Management & Process Improvement Employee Satisfaction, people development and morale. Attrition within target levels. Improvement in quality and productivity. Process performance as per KPIs over the months. Customer Satisfaction. Develop strategies on the floor for reducing...