Engagement and Admission Specialist supporting Swinburne University of Technology

Job Title: Engagement and Admissions Specialist – Supporting Swinburne University of TechnologyDivision: Education In-Country RepresentationLocation: DelhiThe OpportunityAt Acumen (part of the Sannam S4 Group), we are redefining what it means to partner with clients in higher education. We take ownership of our clients’ challenges and deliver practical, future-ready solutions crafted with passion, intelligence, and commitment.The Engagement and Admissions Specialist is contracted by Acumen on behalf of Swinburne University of Technology (SUT) to deliver application processing services.The position receives operational direction from the Admissions and GS Manager and is contracted to admit quality students to Swinburne’s Melbourne campuses.The role supports the achievement of defined recruitment targets by managing the admissions process and providing outstanding customer service.It delivers a range of admissions services, including screening, assessment, equivalencies processing, and use of information systems, ensuring all aspects comply with SUT policies, procedures, and external compliance regulations.The role involves building expert knowledge of the primary regions of responsibility and driving sales through the admissions funnel through to enrolments.The Engagement and Admissions Specialist works closely with GS Officers (International Admissions) to ensure students meet SUT requirements and with the International Recruitment staff to ensure the maximum enrolment yield from applications to offers, acceptances, and enrolments.Reporting LineReports to: International Admissions and GS ManagerDirect reports: NoneLocationThe Engagement and Admissions Specialist will be based in the Acumen office in Delhi.The role may require occasional travel and, from time to time, work on weekends and outside of standard office hours.Key Deliverables1. Application Assessment and Processing• Work within established processes, procedures, and parameters to assess and process applications for admissions within required timeframes, taking ownership for applications in the work queue.• Assessment of applications according to agreed rules for selection and in accordance with SUT’s policies and procedures.2. Advanced Standing Assessment• Assessment of applications for Advanced Standing according to agreed rules for Advanced Standing and in accordance with SUT’s policies and procedures.3. GS Requirements Assessment• Assessment of GS requirements and a sound knowledge of SSVF & ESOS requirements.4. Maintaining Application Processing Timelines• Assume responsibility for meeting agreed applications processing timelines in accordance with the Team’s Service Level Agreement.5. Preparation and Issuing of Course Offers• Preparation and issuing of course offers, rejects, and further requests for more information.6. Responsible for Offer Acceptance Process• Assume responsibility for the offer acceptance process, ensuring fees are received as outlined in offer letters.• Maintain detailed knowledge of PRISMS to enable eCoEs to be issued.7. Follow-up Applications• Follow up on the processing of applications with faculties/schools and organise any additional information required for a decision to be made.8. Process Admissions Related Data Using SUT Systems• Process admissions-related data entered into the University’s International Admissions Management System and the Student Management System(s).• Perform high-level application processing with an emphasis on how to admit a student rather than how to exclude them.• Includes assessments of:ELICOS and Swinburne College progressionsSwinburne student