Digital Services Trainer

1 week ago

Sahibzada Ajit Singh Nagar, India TP Full time
Teleperformance is a global leader in providing exceptional customer experiences. Our mission is to deliver outstanding service while fostering a culture of inclusivity and innovation.

Develop and maintain training materials, including presentations, manuals, and online resources.
Conduct regular performance evaluations to identify areas of improvement for employees' skill development.
Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance.
Provide coaching sessions to improve communication skills among team members.

Graduation is mandatory.
~1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Needs Identification).

Pay range and compensation package:

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