Support Support Technical Support Engineer

3 days ago

Hyderabad, India Cubic Transportation Systems Full time

We’re Hiring: Senior Production Support & Systems Engineering expert If you’re the person everyone calls when things get tough — the one who can dissect complex issues, stabilize live environments, and guide teams through high-pressure situations — we want to meet you. In this role, you will: # ; Lead deep-dive production issue investigations # ; Own technical architecture, baseline, and configuration # ;️ Serve as the escalation point for complex system failures # ; Drive operational excellence, performance, and availability # ; Collaborate across Dev, QA, Operations, Customers & Vendors ⚙️ Strengthen our incident, problem, and change management processes You’ll thrive here if you love: ✔ Working on mission-critical systems ✔ Seeing the immediate impact of your expertise ✔ Mentoring engineers and improving how systems run ✔ Solving puzzles across software, infrastructure, and integrations Experience we’re looking for: ✨ 8 to 10 years in Systems Engineering / Production Support ✨ Strong debugging & RCA expertise ✨ Experience in high-availability, performance tuning, monitoring ✨ Familiarity with CI/CD, configuration management, ITIL ✨ Bonus if you’ve worked in transportation, defense, or other regulated industries

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