Client Account Manager

1 day ago


Bangalore, India Zensciences Full time

The business unit head is responsible for complete ownership of the the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit. The role is critical as it aims to build solutioning, servicing and delivery for clients and help build a culture of responsibility and performance. Relationship management: Provide clients with strategic insights, suggestions, competitive data and innovative solutions to help them achieve an advantage Work to retain existing clients by delivering exceptional service, demonstrating the value of the agency's work, and building long-term relationships Delivery and Operation excellence: To ensure quality output and suggest the right solutions to customers 100% adherence to the quality standards Lower rework and wasted effort Business Performance : The BU head is responsible for ensuring that the BU delivers on revenue and margin commitments. Tracking team performance Analyzing performance of BU, understanding core issues and suggesting programs to alleviate issues/roadblocks Driving value with quality of work and fulfilment of revenue and margin goals Highlighting roadblocks /issues with executive’s in a regular and structured manner Actively participate in new business development by identifying upsell opportunities within existing accounts and contributing to pitches and proposals for new clients. Team management: Lead and manage the entire team within the business unit. Provide guidance, mentorship, and support to ensure the team is working effectively and efficiently



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