Customer Support Executive

3 days ago

bangalore, India Triplespeed Full time

About the job Deliver world-class customer experiences for some of the fastest-scaling consumer apps in the world. We are looking for a high-performing Customer Support Executive to join our fast-growing consumer app studio. As a CSE, you will be the frontline voice of our brands—handling customer conversations across chat, email, and social channels, resolving issues with empathy and speed, and shaping how customers perceive and trust us. If you love solving problems, communicating clearly, and creating delightful customer experiences—and want to work in a fast-paced, results-driven environment—this role is for you. ⸻ About Triplespeed Triplespeed is a fast-moving app studio that’s profitable, scaling multiple consumer brands to $10M+/yr revenues, and growing rapidly month-over-month. We build direct-to-consumer brands at speed—and we are looking for a Customer Support Executive who wants to elevate our customer experience and ensure every interaction reflects our commitment to world-class service. ⸻ Key Responsibilities Handle customer queries across instant messaging, email, and social media with clarity, empathy, and efficiency. Resolve support tickets quickly by understanding the issue, investigating thoroughly, and providing accurate solutions. Maintain a high standard of communication—professional tone, timely responses, and customer-first mindset. Identify patterns in complaints, bugs, or feedback and report them to the appropriate internal teams. Maintain detailed and accurate records of all customer interactions, resolutions, and follow-ups. Work closely with product, operations, and marketing teams to ensure consistent communication and aligned customer messaging. Contribute to support process improvements. (Future) Grow into a senior support role managing additional support agents and overseeing support quality. ⸻ Who Can Apply Candidates with 1–4 years of customer support experience (D2C, SaaS, consumer apps, or e-commerce preferred). Must be based in Bangalore or willing to relocate. Strong communicators who can handle customer escalations calmly and professionally. People who thrive in high-growth, fast-iteration environments. Candidates who are detail-oriented, process-driven, and comfortable using support tools. ⸻ Preferred Skills Excellent written English and clear communication Strong problem-solving skills Ability to multitask and manage multiple conversations Customer-first mindset and high empathy Ability to adapt tone based on customer personality Comfortable with documenting SOPs, macros, and internal notes Fast learners who pick up new tools and products quickly

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