PSA Tool Administrator

6 days ago


Delhi, India saasgenie Full time

PSA Tool AdministratorPosition OverviewWe are seeking an experienced PSA (Professional Services Automation) SaaS Tool Consultant based in India to lead the implementation and consulting of leading PSA platforms for our mid-market clients. This role requires a proven professional with deep expertise in any one of the PSA solutions including Rocketlane, Asana, Monday.com, NetSuite OpenAir, FinancialForce, Mavenlink, and Smartsheet. The successful candidate will manage 10-15 concurrent PSA implementations for mid-market customers, ensuring adherence to best practices, quality standards, on-time delivery, and achieving customer satisfaction scores of 4.5+ out of 5.Key ResponsibilitiesPSA Implementation ExpertiseLead end-to-end PSA tool implementations for mid-market clients (500-5,000 employees) across 4-12 week project cyclesDesign and implement project management workflows, resource planning, time tracking, and financial management processesOversee data migration from legacy systems and ensure data integrity throughout the implementationConduct system integration planning and execution with existing CRM, ERP, and financial systemsCustomer Consulting & AdvisoryServe as trusted advisor to mid-market clients on PSA best practices and industry standardsConduct comprehensive business requirement analysis and gap assessmentsDesign optimized business processes for project management, resource allocation, and financial trackingProvide strategic guidance on PSA tool selection and configuration optionsLead business process workshops and requirement gathering sessions with key stakeholdersProject Management & Delivery ExcellenceManage multiple concurrent PSA implementations (10-15 projects) simultaneouslyDevelop detailed project plans, timelines, and resource allocation strategiesEnsure all implementations adhere to established methodologies and quality gatesMonitor project progress, identify risks, and implement mitigation strategies proactivelyCoordinate with cross-functional teams including technical architects, data specialists, and project managersCustomer Success & SatisfactionDrive customer satisfaction initiatives to achieve and maintain CSAT scores of 4.5+ out of 5Conduct regular customer check-ins and feedback sessions throughout implementation lifecycleAddress customer concerns promptly and implement solutions to exceed expectationsLead user training sessions and knowledge



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