IAM Wso2

About Company:Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.Job Title: IAM Wso2Location : – Bangalore (Global village Tech Park)Experience : 6 to 10 YearsEmployment Type : Contract to HireWork Mode : HybridNotice Period : Immediate Joiners OnlyJob Description:Customer Ask: WSO2 as Identity Server• WSO2 is used as an Identity and Access Management (IAM) platform for authentication and authorization across multiple applications and environments (production, staging, non-production, DR, etc.).• The customer expects the MSP to provide end-to-end operational support, including:o Day-to-day management, monitoring, and troubleshooting of WSO2 services.o Ensuring high availability, security, and compliance of the identity infrastructure.o Supporting integrations with other enterprise systems (e.g., SSO, federation, MFA, user lifecycle management).o Managing upgrades, patches, and vulnerability remediation for WSO2 and its plugins.o Maintaining documentation, SOPs, and knowledge base for all WSO2-related operations.o Supporting audits, compliance checks, and reporting as per Client’s policies.2. MSP Responsibilities (from SOW and Contract)A. Operations & Support• 24x7 support for incidents, service requests, and problem management related to WSO2.• Incident response: Timely detection, escalation, and resolution of issues, with root cause analysis for major incidents.• Change management: All changes (upgrades, patches, configuration) must follow client's change control process and be documented.• Configuration management: Maintain accurate CMDB entries for all WSO2 components and environments.• Backup & DR: Ensure regular backups, test restores, and participate in DR drills for WSO2 environments.B. Security & Compliance• Vulnerability management: Regular scanning, patching, and remediation of WSO2 and its plugins.• Audit support: Provide logs, evidence, and documentation for internal/external audits.• Policy adherence: Comply with Client’s information security, privacy, and compliance policies (GDPR, etc.).• Access management: Enforce least privilege, manage privileged accounts, and support user lifecycle operations.C. Service Levels & Reporting• Meet or exceed agreed SLAs for incident response, resolution, and service availability.• Provide regular reports (incidents, changes, compliance, capacity, etc.) as per contract requirements.• Participate in governance meetings, continuous improvement initiatives, and customer satisfaction surveys.D. Knowledge Management• Maintain and update SOPs, runbooks, and technical documentation for WSO2 operations.• Provide training and knowledge