IT Management

1 day ago


India DigiHelic Solutions Pvt. Ltd. Full time
Technical Lead – Incident/Process Management Experience: 8 Years
Technical Lead – Incident/Process Management

Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.

Drive operational processes (incident, change, problem management).
• Lead cross-domain incidents and operational crisis management.
• Ensure proactive service operations and continual improvement initiatives.
• Coach L1/L2 engineers in technical and behavioral skills.
• 8+ years in incident/process management or technical lead role in ICT
• ITIL principles, operational governance experience
• Effective communication with internal teams and customers (English)
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