Ridhira Living

Job description

Job Summary: As a Customer Relationship Manager (CRM) at Ridhira Group, you will be responsible for building and maintaining strong relationships with clients throughout the transaction process. You will serve as a trusted advisor, providing personalized support and guidance to clients to ensure their satisfaction and loyalty.

Location: Nanakaramguda, Hyderabad

Looking only for Immediate Joiner

Working Days: Monday to Saturday (9.30 Am to 6.30 Pm)

Responsibilities:

Client Engagement:

• Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
• Build rapport and establish long-term relationships with clients by understanding their preferences, goals, and expectations.
• Provide detailed information about properties, neighborhoods, market trends, and investment opportunities to help clients make informed decisions.

Transaction Management:

• Facilitate the real estate transaction process from initial inquiry to closing, ensuring smooth and seamless execution.
• Liaise with internal teams, including sales agents, brokers, legal advisors, and lenders, to coordinate documentation, inspections, appraisals, and other necessary steps.

Negotiation and Representation:

• Assist clients in negotiating purchase agreements, lease agreements, and other contractual terms to achieve favorable outcomes.
• Represent clients' interests throughout negotiations, advocating for their needs and objectives while maintaining professional relationships with counterparties.

Client Support and Follow-Up:

• Provide ongoing support and assistance to clients post-transaction, addressing any issues or concerns that may arise.
• Conduct follow-up calls, emails, and meetings with clients to ensure their satisfaction and identify opportunities for additional services or referrals.

Market Research and Analysis:

• Stay updated on real estate market trends, property values, inventory levels, and regulatory changes affecting the industry.
• Conduct market research and analysis to identify potential opportunities and risks for clients, offering strategic advice and recommendations.

Customer Feedback and Relationship Management:

• Gather feedback from clients to assess satisfaction levels and identify areas for improvement in service delivery.
• Maintain accurate records of client interactions, preferences, and transactions using CRM software or other tracking tools.

Qualifications:

• Bachelor's degree in real estate, business administration, marketing, or a related field (preferred).
• Real estate license or certification required.
• Proven experience in customer service, sales, or relationship management, preferably in the real estate industry.
• Strong communication, interpersonal, and negotiation skills.
• Knowledge of real estate laws, regulations, and procedures.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.

Working Conditions:

• Regular office hours with occasional evening or weekend work required to accommodate client schedules and property showings.
• Travel may be necessary to attend property viewings, client meetings, and industry events.

Share cv at / Whatts app-7386688223

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and share via whattsapp, must complete below DISC Assessment and General Aptitude Test. Candidates after completing the assements can text via whatsapp completed by mentioning the position applied.

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Office timing 9:30am to 6:30pm. No hybrid are you ok with it ?:

Office location: Nanakramguda, Hyderabad. Working from office is mandatory.

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