Head of Operations for a Non-profit in Delhi

1 month ago


India Arthan Full time

Responsibilities:

• Managing both the operations process, embracing design, planning, control, performance

improvement, and operations strategy.

• Develop, implement and review operational policies and procedures including strategy

document and annual operation plan. Oversee budgeting, reporting, planning, and

auditing across the channels and locations under Individual Giving function.

• Collaboration with other functional areas within the organisation whose roles have an

impact on operations. Such areas include marketing, finance, accounting etc.

• Identify and address problems and opportunities for the organisation.

• Build alliances and partnerships with other organizations.

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and

regulations.

• Ensuring an effective and low-cost resource management - which includes off role

employees and the vendors/agencies associated with the various functions of Individual

giving departments, asset management - which includes smooth functioning of call

centers, field staff and backend staff and cost management - without compromising on

the quality and deadlines.

• Contribute to the development and integration of new processes as appropriate.

• Network with organisation's International vertical to share ideas and leverage best practice

Experience

• Minimum 9 years of experience in operations profile including management of operation

management for at least 5 years.

• Relevant experience of vendor management and cost management with a proven record

of accomplishments.

Skills

• Ability to manage cost without compromising on quality through efficient operations

management.

• Working knowledge of general finance and budgeting, including profit and loss, balance

sheet and cash flow management.

• Ability to build consensus and relationships among managers, partners, and employees.

• Understanding of necessary legal and regulatory documents.

• Solid understanding of MS office applications and financial management.

• Self-motivated, mentally strong leader with an ability to inspire team members and keep

the team together.


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