TAC Engineer-Wireless

13 hours ago

Bengaluru, Karnataka, India Cambium Networks Full time
A Fixed Wireless Customer Success Engineer is responsible for ensuring that T1/T2/T3 Service Provider customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. Here are some primary and secondary skills that are important for a Fixed Wireless Customer Success Engineer:

Fixed Wireless Access: The engineer should have strong technical skills and knowledge of outdoor PMP and PTP Licensed and Unlicensed Fixed Wireless Access systems. They should be familiar with the various standards, protocols, and technologies used in wireless networking, such as 3GPPP, IEEE 802.Network design and configuration : The engineer should be able to design and configure outdoor fixed wireless networks that meet the customer's business requirements and align with industry best practices. This may involve conducting link budget planning, site surveys, selecting appropriate equipment, and configuring wireless network equipment, such as base stations/access points, CPE/Subscriber Modules and associated tower-related equipment such as switches/routers, power supplies, and surge protection units. Knowledge of outdoor tower/rooftop-based deployments is important.

Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the outdoor network infrastructure, including signal interference, device connectivity, and network performance. They should also be able to use network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues.

They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management.

Customer Service Skills: The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently. Deliver high-quality technical assistance to customers via phone call, remote session, email, and chat support. Networking Expertise: The engineer should have strong technical skills and knowledge of L2/L3 switching and routing systems and technologies, including understanding of TCP windowing/handshake, UDP, VoIP/SIP and other packet protocols. The engineer should be able to create and maintain technical documentation, such as network diagrams, configuration files, and network topology maps.

Analytical Skills: The engineer should have strong analytical skills to analyze data, identify trends, and make recommendations for improvements.

3 to 8 years of experience in outdoor fixed wireless technologies covering licensed and unlicensed PMP/PTP, 4G/5G RAN and related telecom technologies. Knowledge of RF fundamentals and concepts, outdoor wireless propagation, link budget, L2 and L3 protocol and security and, Quality of Service (QoS) networking preferred. Prior experience either as a Solution Architect or Network Design Engineer or Customer Success Engineer is preferred.

Education requirements for a Customer Success Engineer are a minimum bachelor's degree in computer science or a related field, along with relevant industry certifications, such as 4G/5G RAN, CCNP (routing and switching), and CWNE are preferred.

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