Veeva CRM Client Manager

3 weeks ago

bangalore, India HTD Resources Full time
Title: Veeva CRM Client Manager
Location: Bangalore (Hybrid)
Duration: Full Time (US Shift)
Job Responsibilities:
You will be working collaboratively with other developers, to plan and deliver customer requirements.
You will use your talent and experience throughout the development life cycle.
We will bring your dreams and goals to life and ensure that you are an active contributor to our growth.
Responsibilities as a Veeva CRM Expert:
Develop, Maintain, and support the Veeva applications as well as document the applications.
Configuring / Customizing Veeva applications to meet client requirements.
Participate throughout the whole development process where your inputs are the most valuable.
Prototyping application so that our clients can discover new functionalities.
Provide technical recommendations.
Use best practices and ensure the outcome is of the highest quality.
Keep up with current CRM tools available through the CRM developer portal.
Working collaboratively with cross-functional team of developers and deliver on target.
Understanding or experience working in an agile development lifecycle including development, testing, deployment, and monitoring.
Strong Organization, planning and time management skills, including experience in leading and managing programs.
Introduce ways to manage and resolve differences.
Encourage training and personal development.
Build in regular reviews.
Act as Veeva Subject Matter Expert in recommending enhancements in technical function/business utility.
Other duties and projects as assigned.
Responsibilities as a Client Project Manager:
Understand client needs and gather detailed requirements and document them to support the delivery teams.
Develop comprehensive project plans, including timelines, milestones, and resource allocation.
Monitor project progress and ensure adherence to timelines and budgets.
Serve as the primary point of contact between the client and internal teams.
Facilitate clear and consistent communication to ensure client expectations are met.
Identify and engage key stakeholders throughout the project lifecycle.
Manage stakeholder expectations and address any concerns promptly.
Identify potential project risks and develop mitigation strategies.
Proactively address issues that may impact project scope, schedule, or quality.
Coordinate and lead project team meetings.
Assign tasks and responsibilities to team members, ensuring clarity and accountability.
Maintain detailed project documentation, including meeting minutes, status reports, and project plans.
Provide regular updates to clients and internal stakeholders on project status.
Coordinate with external vendors and service providers as needed.
Ensure vendor deliverables are on time and meet project requirements.
Manage changes to the project scope, schedule, and resources.
Ensure any changes are documented and communicated effectively.
Ensure a high level of client satisfaction by delivering projects that meet or exceed client expectations.
Gather client feedback and implement improvements as needed.
Qualifications and Experience Required:
We are looking for talented and passionate individuals who like team-working and can share their knowledge across teams with the following skillsets
Very good working knowledge of both written and spoken English
8+ years of experience in Pharma CRM and a minimum of 5+ years on Veeva platform
Experience working with customers closely and must have good skills in stake holder management.
Very good understanding of Health Care domain
Very good understanding of Veeva applications and its modules such as Veeva CRM, Veeva Vault, Veeva Network, Approved emails, CLM etc.
Very good understanding of Veeva Report Dashboards, Workflows etc.
Very good understanding of Veeva Release Management such as Change Set, ANT Migration Tool etc
Proficiency in Veeva activities like creating Cycle Plans, Surveys, Data Change Requests, Roster Management, Coaching Reports etc
Experienced in writing and scheduling batch Apex jobs
Development experience with class frameworks and libraries
Deep understanding of Force.com, Visualforce, SFDC, Apex, SQL/SOQL, XML, HTML, Eclipse, Java, JavaScript, SOAP and REST techniques
Web programming experience using Apex, JavaScript, HTML and CSS
Knowledge of various web standards such as JavaScript, HTTP protocols, AJAX, Flash, XML and JSON
Very good understanding of relational database concepts
Very good understanding of Salesforce governor’s limits and knowledge of working around them
Experience in customer interactions such as conducting Alpha Review and Beta Review
Experience and understanding of SDLC.
This role needs very close working with customers, and it is necessary to work during US Hours.
Certifications and other Knowledge
Certified Veeva developer or other Veeva Certifications is a plus

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