Citrix Virtual Desktop

1 week ago


Bengaluru, India Tata Consultancy Services Full time

Greeting from TCSTechnical Tasks / Activities:- Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.- Installation / configuration/ managing XenDesktop farm (latest version 7.x)- Advanced - Should be managing Xen Server farm at multiple sites.- Creation of Citrix VM/Clone providing them via provisioning server- Backup/hot fix installation on XenServer- Handle & Monitor Netscaler, Cloud Connectors, Storefront Servers.- Manage Published VDI solution through Apache Cloudstack.- Publishing applications/Desktops via Citrix DaaS- Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.- Build/test Citrix/WTS software packages based on SAP release cycles- Publish, update and support Citrix/WTS software packages- Apply common updates on Published Apps- Support and maintain test & production environment- Support and maintain all scripts / settings that are used in the environment- Build/deploy/decommission virtual servers (IMAC activities)- Provide access to the environment via predefined groups in SAP directory services- Perform evaluation and testing of any new Citrix client- Perform periodic and emergency systems maintenance including patching.- Coordinate with third-party suppliers and SAP internal departments on related support activities.- Support multi-cloud platforms.- Review the SCOM alerts- Proactively monitor all the critical applications/Desktops every six hoursProcess Expectations:- Follow agreed processes and procedures for ticket resolution.- Have a pro-active approach to identify, co-ordinate and resolve tickets- Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution- Follow/improve SLA resolution timings.- Adhere to incident, problem and change management processes.- Participate in team meetings as per the agreed governance model.- Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group- Participate and contribute in continual service initiatives/improvements.- Assist operation line manager in meeting program objectives.- Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.- Keep updated on new technologies and request training if needed.- Communicate with identified users appropriately via all approved media.- Adhere to shift timings and complete the assigned tasks- Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process- Act as a backup resource, as/when needed.Pre-requisites:- Required Experience & Skillset:- For E2 level -- More than 5 years of relevant Experience in IT with a minimum 3 years in Citrix administration- Experience in working in a large organization with globally distributed personnel, functions and operations.- Software Industry experience strongly preferred.- Expert knowledge of:- Citrix Vitual Desktop and Apps on Xenserver/VMWare- PVS (Provisioning Services)- StoreFront- NetScaler- Citrix Cloud- MS Windows platforms widely deployed in the market and still current- Good to have Knowledge of:- SCCM/Intune- Active Directory- SCOM- PowerShell- Storage- Network- HPE Synergy Blade Servers- Desired:- Basic knowledge of MS SQL- Certification in Citrix is an added advantage- Good knowledge of administration of NetScaler & StoreFront- Troubleshooting Citrix based problems with good understanding of fundamentals- Open to work in 24/7 support shifts, as per operational requirement.- Ability to plan and execute patch plan for SQL server- Experience with ITIL processes especially incident, change and problem management- Ability to think independently and can find solutions to complex issues from different sources- Coordinate with various teams for the daily operations, plan and execute scheduled activities.- Willingness to learn new skills and technologies.- Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.- A keen eye for detail and a result driven approach- Effective analysis: Ability to listen, analyze and summarize.- Ability to work in stressful situations. Conflict management skills is a plus.- Customer and team-work oriented.- Outstanding communication skills. Excellent English written and oral communication skills- Relevant Certification in Citrix Virtual Apps & Desktop (Good to have)



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    Greeting from TCSTechnical Tasks / Activities:- Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.- Installation / configuration/ managing Xen Desktop farm (latest version 7.x)- Advanced - Should be managing Xen Server farm at multiple sites.- Creation of Citrix VM/Clone providing them via...


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  • Bengaluru, India Tata Consultancy Services Full time

    Greeting from TCSTechnical Tasks / Activities:Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.Installation / configuration/ managing XenDesktop farm (latest version 7.x)Advanced - Should be managing Xen Server farm at multiple sites.Creation of Citrix VM/Clone providing them via provisioning...


  • Bengaluru, India Tata Consultancy Services Full time

    Greeting from TCSTechnical Tasks / Activities:- Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.- Installation / configuration/ managing XenDesktop farm (latest version 7.x)- Advanced - Should be managing Xen Server farm at multiple sites.- Creation of Citrix VM/Clone providing them via provisioning...


  • Bengaluru, India Tata Consultancy Services Full time

    Greeting from TCSTechnical Tasks / Activities:Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.Installation / configuration/ managing XenDesktop farm (latest version 7.x)Advanced - Should be managing Xen Server farm at multiple sites.Creation of Citrix VM/Clone providing them via provisioning...


  • Bengaluru, India Tata Consultancy Services Full time

    Greeting from TCS Technical Tasks / Activities: Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution. Installation / configuration/ managing XenDesktop farm (latest version 7.x) Advanced - Should be managing Xen Server farm at multiple sites. Creation of Citrix VM/Clone providing them via provisioning...


  • Bengaluru, India Tata Consultancy Services Full time

    Greeting from TCSTechnical Tasks / Activities:Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.Installation / configuration/ managing XenDesktop farm (latest version 7.x)Advanced - Should be managing Xen Server farm at multiple sites.Creation of Citrix VM/Clone providing them via provisioning...


  • Bengaluru, India Tata Consultancy Services Full time

    Greeting from TCSTechnical Tasks / Activities:Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.Installation / configuration/ managing XenDesktop farm (latest version 7.x)Advanced - Should be managing Xen Server farm at multiple sites.Creation of Citrix VM/Clone providing them via provisioning...