Zonal Incharge

Dear Candidates,We are hiring for Zonal Incharge -Operations for our growing product development organisation in Hyderabad.EXP-6-10 YearsThe Zonal In-charge will be responsible for overall operations and customer care activities relating to the Operations Department while maintaining high levels of customer satisfaction. You will be responsible for leading a team of Service Engineers/Technicians, Trainers, and support staff to deliver high-quality services and must have strong technical ability, excellent leadership and communication skills.Responsibilities:- Team Leadership- Client Communication- Technical Support and Guidance- R&D Coordination- Service Documentation- Spares Management- Inventory Monitoring- SLA & Quality Monitoring- Issue Escalation- Process Improvement- Revenue generation- Project Performance Evaluation- Internal and External Team Coordination.Required skills & competencies:- Strong knowledge of hardware systems, technical troubleshooting, and field service operations.- Familiarity with CRM/service management tools, inventory systems, and SLA tracking.- Proven experience in leading and mentoring service teams.- Ability to manage team performance, project timelines, and service quality.- Skilled in cross-functional coordination with R&D, IT, and vendor teams.- Strong analytical mindset for root cause analysis and performance review.- Experience in reviewing RFPs/tenders and ensuring deliverable compliance.- Proven experience in service sector preferably in Electronics.- Customer-focused mindset with a commitment to quality service.- Should be fluent in Hindi and English and should have good written communication skills.INTERESTED CANDIDATES PLEASE REPLY US ON " " or message us.Regards,Bhargavi-HR.