Bahwan CyberTek | Delivery Lead
2 days ago
Key Responsibilities:
Manage the planning and delivery of projects including taking an active role leading process and procedure in the delivery of Projects.
Leads the identification of potential operational and delivery risks and the development and implementation mitigation strategies to ensure service level are maintained.
Contribute to the development of systems, processes, procedures and strategies to implement governance initiatives and communicate the outcomes to ensure the adoption of new systems policies, processes and procedures across the Business unit.
Prepare briefings, submissions, presentations and develop business cases to support achievement of project/program delivery.
Provides routine and ad hoc reports on the operational performance of projects to highlight any trends, forecasts or risks that require management intervention and/or strategic solutions for further action. Identify and cultivate relationships with key decision-makers and stakeholders within the banking sector.
Collaborate with cross-functional teams to ensure seamless delivery of solutions to clients.
Managing client relationships: Responsible for maintaining positive relationships with clients and ensuring their needs are met; Provide regular updates on service delivery and respond to client inquiries and concerns.
Coordinating service delivery: Delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
Monitoring service performance: Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
Ensuring compliance with service level agreements: Responsible for ensuring that service level agreements are met, and that the services provided meet the required quality standards. Ensure onsite engineers maintain SLA.
Managing budgets: Responsible for managing budgets for delivery, ensuring that resources are allocated effectively, and that costs are kept within budget.
Building and maintaining teams: Responsible for building and maintaining high-performing teams, and for fostering a positive working environment.
Managing and building Account and monitor performance of account & report account performance on regular basis
Responsible for achieving and maintaining high Customer Satisfaction scores
Manage third party vendor & procurement cycles for outsourcing work , make sure vendor supply quality artifacts on regular basis & Highlight discrepancy
On regular basis bring repetitive business from present customers and have eye for business from customers
Maintain a deep understanding of BCT Digital's regtech products and their competitive positioning.
Qualification:
Bachelor's degree in Engineering or MCA
12-15 years of experience in project delivery
Proven track record of achieving and exceeding delivery goals
Excellent communication, negotiation, and presentation skills.
Willingness to travel as required.
BFSI (Banking, Financial Services), Regulatory Technology (RegTech)
Good to have Java / Oracle Background.
Note:
Work Hours: General
Work Location: Chennai
Work Mode: In-Person / Work from Office.
About Company
BCT Digital, the FinTech division of Bahwan CyberTek(BCT), is driving digital transformation for Banks & Financial Institutions through its risk management product suite rt360.
Established in 1999, Bahwan CyberTek (BCT) is a global provider of digital transformation solutions in the areas of Predictive Analytics, Digital Experience and Digital Supply Chain Management, and has delivered solutions in 20 countries across North America, the Middle East, Far East, Africa and Asia. Driving innovation through outcome-based business models, proven and powerful IP solutions, BCT is a trusted partner for over 1000+ customers, including Fortune 500 companies. With strong capabilities in Digital Technologies, BCT has over 3000 associates with technical and domain expertise, delivering solutions to the Oil & Gas, Telecom, Power, Government, Banking, Retail and SCM / Logistics verticals.
rt360 is an award winning end to end risk management product suite to manage the entire risk portfolio of banks and financial institutions. The suite includes products to address credit risk, capital allocation, pricing risk, liquidity risk, model risk and operational risk. BCT Digital has just launched its next gen risk management suite on cloud.
It is designed by bankers, risk practitioners and technology specialists with a ‘Business First, Technology Next’ approach, empowering banks and financial institutions to focus on their credit growth and profitability while managing their risks. The product is fully designed and made in India to address the complexities of the financial sector globally.
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