Sales call quality analyst

2 weeks ago

Gurgaon, India Accredian Full time
Job Role: Sales Call Quality Analyst / Quality Assurance - Sales
Location: Gurgaon (Hybrid)
Who are we?:
Full Stack Education is a fast growing e-learning company that runs its ed-tech brand by the name Accredian(www. Accredian.com). Accredian aims to arm working professionals not only with skill-sets like Data Science & Product Management but provide them a transformative learning experience to help them move up in their careers.
What you will do?:
We're looking for a dynamic Sales Quality Analyst Intern to join our team. As an intern, you'll play a key role in evaluating and improving our sales team's communication. Your main tasks include listening to sales calls, providing constructive feedback, and supporting managers in enhancing sales pitches and overall quality.
Responsibilities:
Call Auditing::
● Listen to sales calls to assess communication effectiveness and compliance.
● Evaluate sales pitch clarity and professionalism. Feedback:
● Provide constructive feedback to sales reps based on call audits.
● Support managers for skill improvement.
Quality Assurance:
● Help establish and maintain quality standards for sales interactions.
● Assist in regular assessments to ensure performance meets benchmarks.
Data Analysis:
● Analyze call audit data to identify trends and areas for improvement.
Continuous Improvement:
● Collaborate with teams on strategies for enhancing sales performance.
What will you need?
● Currently pursuing or preferably completed graduation in business, communications, or related field.
● Strong communication skills and attention to detail.
● Familiarity with CRM systems is a plus.
● Demonstrated ability to multi-task and work with great speed.
● Preferred if you have prior internship experience in similar roles
What else do you get?
● Opportunity to work with a super talented team of professionals from high pedigree backgrounds like ISB, BITS Pilani, NITs etc.
● Great learning opportunity. Work with multiple departments- marketing, sales, operations. Get an inside view of how different functions of a business work.
● Fast career growth

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