
Service Technician Supervisor
10 hours ago
we have been delivering safe, reliable, and innovative engineering solutions to Indian Railways for more than 25 years. To strengthen our service network, we are looking for Service Supervisors / Field Technicians who will play a vital role in installation, maintenance, and technical support for our products across customer sites in India.
This is a field-based role that requires strong technical expertise, problem-solving skills, and the ability to deliver excellent customer service with frequent travel.
Diagnose issues efficiently and resolve warranty complaints (open/live/closed).
Provide on-site technical support and training to customers.
Coordinate with internal technical and service teams for escalations and quick resolutions.
Maintain accurate records of service activities, visits, and complaint status .
Ensure compliance with safety standards and company service protocols .
Build strong and lasting customer relationships , especially with Indian Railways and key stakeholders.
Share field feedback and insights with internal teams to improve product performance.
Strong technical knowledge of mechanical or electrical systems .
Willingness to travel extensively within the assigned region and across India.
Proactive, reliable, and committed to service excellence.
Diploma / ITI in Mechanical or Electrical Engineering .
Freshers and experienced candidates are welcome.
Prior experience in manufacturing, engineering, or railway industry preferred.
Knowledge of service documentation and complaint tracking will be an advantage.
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