Technical Writer

2 days ago


Bangalore, India Check Point Software Full time

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

If you want to make the world a safer place – you belong with us.

Major Responsibilities

  • Taking end-to-end responsibility for product documentation projects – from initial design & draft reviews to release
  • Content specialist for products – Document advanced product documentation
  • Create and edit Knowledge Base articles troubleshooting in articles, identify knowledge gaps.
  • Improve published documents based on customer and internal feedback
  • Work with US & IL based developers and sales engineers, to determine scope, design outline, draft documents, carry through reviews from US & IL , and then take the project to a successful conclusion and sign-off.
  • Work with support agents, QA and R&D to validate the technical integrity of a Knowledge Base article.
  • Write and edit knowledge base articles and admin guides for a product you choose to own.

Desired Background

  • At least 3 years of experience in Technical Writing
  • This role is for 1 year contract.
  • Ability to understand technical concepts.
  • Excellent verbal and written communication skills
  • Ability to work in Agile mode
  • Ability to work within short deadlines.
  • Knowledge in cyber security - an advantage
  • Knowledge in MadCap Flare - an advantage
  • Previous technical assistance role in IT - advantage

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