Tech Mahindra | Sales Associate Manager

7 hours ago


delhi, India Tech Mahindra Full time
Sales Associate Manager - Inbound Operations
Position Overview:
We are seeking a motivated and experienced Sales Coach to join our dynamic team. The ideal candidate will focus on identifying and developing upsell and cross-sell opportunities within our inbound care operations. You will manage sales campaigns, create incentive programs based on sales attainment, and oversee the governance of sales performance and compliance.
Key Responsibilities:
Upsell and Cross-Sell Strategy:
Analyze customer interactions to identify potential upsell and cross-sell opportunities.
Develop and implement strategies to enhance sales performance within the inbound care team.
Sales Campaign Management:
Design, launch, and manage targeted sales campaigns to drive revenue growth.
Monitor campaign effectiveness and provide recommendations for improvement.
Incentive Program Development:
Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
Performance Governance:
Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
Provide regular reports on sales performance, identifying trends and areas for improvement.
Training and Development:
Conduct regular training sessions and workshops to enhance the sales skills of team members.
Provide ongoing coaching and feedback to support individual and team performance.
Collaboration and Communication:
Work closely with management to align sales strategies with overall business objectives.
Foster a collaborative environment that encourages knowledge sharing and best practices among team members.
Qualifications:
Proven experience in a sales coaching or management role, preferably within a contact center environment.
Minimum 10 years of total experience
Strong understanding of upsell and cross-sell strategies in a customer care context.
Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Experience in campaign management and incentive program development.
Proficient in CRM software and sales performance management tools.

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