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Data Quality Tester
2 weeks ago
Seeking IVR Testers with 5+ years of experience writing and executing IVR test cases within the Healthcare industry for our healthcare client's Conversational AI platform.
Remotely working from India
Must be immediate joiner
Working 2nd shift hours.
Only apply if you have IVR testing in healthcare.
This role is responsible for identifying the QA test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality.
Accountable for initiatives of high complexity, high risk, and high visibility; provide feedback on and suggestions for improving QA Procedures to IT Leads
Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions
Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications
Conduct Manual and automated testing
Strong understanding of Defect Workflow, Agile methodology
Identify and document all defects and customer experience concerns
5+ years in the software industry with Quality Assurance experience including
~ Experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI and cognitive solutions
~2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright
~ Proficiency in Python, Java, or JavaScript for test automation
~ Knowledge and experience testing software applications within the Healthcare industry
Familiarity with leveraging Postman or SOAP UI for API testing
Experience working in SAFe / Agile
Understanding of Rally for project and test management
Experience writing and executing IVR test cases
