Technical Specialist

10 hours ago

Noida, India Birlasoft Full time

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job:

We are looking for an MDM support specialist to cater to the requirements of our clients. He/She will be responsible for managing end user devices, leveraging Microsoft Intune & SCCM, a service that focuses on mobile device management (MDM) that includes Windows Laptops, Android & iOS devices. Should have good understanding of Device & Application management, Software deployment, Policy enforcement & troubleshooting tier2 & tier3 issues on intune & SCCM. Should have a problem-solving attitude along with the ability to give clear technical instructions. Very good knowledge of Intune, SCCM & Change Management process. Customer-oriented attitude.

Job Title: Technical Specialist

Location: Noida (Preferred), Bangalore, Hyderabad, Pune, Mumbai

Key Responsibilities:

End to End Knowledge in Intune/Endpoint Manager Admin Centre Console.

End to End knowledge in Intune on Device Enrollment, App Protection Policy, App Proxy.

Good knowledge of Intune – Windows autopilot configuration & associated troubleshooting.

Knowledge in Samsung Knox (KME), Apple Business Manager.

Exposure in Windows Autopilot and Intune update rings.

Knowledge in Certificates – Root & Issuing CA’s and SCEP/NDES.

Extensive knowledge in MAM and Application Packaging in Intune.

Knowledge in Intune Connector.

Good Exposure in AirWatch.

Knowledge on Tunnel Configuration and Cloud Connectors in AirWatch.

SCCM Imaging - Experience on OSD, Task Sequence, PXE Boot Image.

SCCM Patching - Extensive knowledge in Automatic Deployment Rule (ADR), Third Party Patching (Patch Connect Plus), Office Patching.

Intune Application Packaging - Knowledge on PowerShell scripting (Advanced Installer tool knowledge will add value). Knowledge on Win32 app packaging & troubleshooting.

Understanding of Operating System, especially Windows 10 & 11, Android, iOS/iPadOS & Mac OS.

Good Knowledge in Group Policy and GPO settings.

Exposure in Provisioning of Azure Virtual Desktops and Azure VM’s.

Troubleshooting skills to support end users.

Excellent written and oral communication skills.

Skills Required:

Understanding in Service Now Ticketing Tool.

Knowledge on Incident management and Change management.

Excellent teamwork skills balanced with ability to work alone.

Certifications – MD102 - Microsoft Certified: Endpoint Administrator Associate, ITIL

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