Assistant Analyst, Endpoint Engineer

6 days ago

Bangalore, India ANSR Full time

Bengaluru, a hub of digital transformation delivering services exclusively to our client, Abercrombie & Fitch Co. (A&F Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Now is your opportunity to join us and develop dynamic tech solutions to meet the needs of A&F Co.’For over 20 years now, companies cutting across size, industry and markets have relied on our expertise to successfully build global business and technology teams. We can help you land a rewarding career in this dynamic industry. Here, you’ll be part of a team working on Digital Engineering & Architecture, Data & Analytics and Digital Operations to build inclusive experiences and outstanding products. Ready to usher in a digital revolution? Assistant Analyst, Endpoint Engineer As part of our Technology Services team, we ensure that associates have the reliable hardware, software, and support they need to perform at their best. Our goal is to create a seamless technology experience that empowers every associate to do their best work. Provide first and second-level technical support for end-user hardware and software, both in-person (including desk-side support) and remotely via phone or Microsoft Teams. Troubleshoot and resolve issues related to laptops, mobile devices, and commonly used software applications (e.g., Microsoft Office Suite, Jira, Docker, Adobe Creative Suite). Document all support interactions and resolutions in our incident management system, ServiceNow. Action and resolve incidents escalated from our Level 1 Service Desk team, ensuring timely and effective follow-up. Configure and deploy workstations for new associates, including setup of required hardware and software. Replace or issue new hardware when devices are lost, damaged, or reach end-of-life, and log all assets in ServiceNow’s asset management table. Monitor on-hand inventory of IT hardware and initiate orders for new equipment through our procurement partner, ANSR. A passion for helping others and solving problems with empathy, patience, and professionalism. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. Working knowledge of operating systems (Windows/Mac), Incident MGT Systems (ServiceNow/ JIRA), Microsoft 365 Suite (Outlook, Teams, Entra) and Endpoint MGT systems (inTune, JAMF) Familiarity with mobile device hardware and operating systems (iOS/Android) Minimum 1-4 years of experience in a technology support or customer service role

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