RAIS USA | Salesforce Service Cloud Lead Business Analyst | bangalore
5 days ago
Job Title: Salesforce Techno-Functional Lead
Location: India, Bangalore (Preferred)
Employment Type: Full-Time (FTE Preferred, 6-Month Contract Considered)
Job Summary:
We are seeking a highly skilled Techno-Functional Lead to spearhead projects focused on the Service Cloud , with additional experience in Sales Cloud and Marketing Cloud being advantageous. The ideal candidate will play a critical role in delivering high-quality solutions, ensuring smooth integration, and revamping case management processes.
Key Responsibilities:
- Lead and managed the implementation of Salesforce Service Cloud solutions for the first two projects, focusing on:
- Acquisition Integration
- Case Management Revamp
- Collaborate with cross-functional teams, including business stakeholders and developers, to ensure alignment with project goals.
- Provide techno-functional expertise across Salesforce Service Cloud, Sales Cloud, and Marketing Cloud to design and implement robust solutions.
- Develop and manage project timelines, deliverables, and ensure quality outcomes.
- Customize and configure Salesforce applications as per business requirements.
- Conduct data analysis and integration to ensure seamless business operations.
- Troubleshoot and resolve technical issues, providing post-implementation support.
Required Qualifications:
- Experience:
- 5+ years of experience as a Techno-Functional Lead in Salesforce ecosystems.
- Hands-on experience with Service Cloud ; knowledge of Sales Cloud and Marketing Cloud is a bonus.
- Skills:
- Strong expertise in the Salesforce platform, especially Service Cloud.
- Proven ability to manage acquisition integrations and case management systems.
- Technical skills in Salesforce development and configuration.
- Strong analytical and problem-solving skills.
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bangalore, India RAIS USA Full timeJob Title: Salesforce Techno-Functional LeadLocation: India, Bangalore (Preferred)Employment Type: Full-Time (FTE Preferred, 6-Month Contract Considered)Job Summary:We are seeking a highly skilled Techno-Functional Lead to spearhead projects focused on the Service Cloud, with additional experience in Sales Cloud and Marketing Cloud being advantageous. The...
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