Sutherland | Associate Engineer-IMPL_DES | delhi
4 weeks ago
Skills: Tier1 EHR Application Support | Remote Work Opportunity | Night Shift
Role Description
This is a full-time remote role for a Tier1 EHR Application Support with SQL. The role involves providing technical and application support, troubleshooting EHR systems, and utilizing analytical skills to resolve issues effectively and efficiently.
Qualifications
Application Support and Technical Support skills with strong knowledge in SQL
Analytical Skills for troubleshooting EHR systems
Strong Communication skills
Experience in SQL and database management
Ability to work independently and in a remote environment
Attention to detail and problem-solving abilities
Knowledge of healthcare industry standards and practices
Bachelor’s degree in Computer Science, Information Technology, or related field
Industry
Hospitals and Health Care
Employment Type
Full-time
Application Skillset Required
Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems
SQL querying: Good understanding of SQL queries, including joins, subqueries etc.
Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.
Eligibility:
Must be a Graduate.
Must have 3-5 years.
Willing to work in Night Shift.
US client interaction experience
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