ServiceNow QA Engineer

2 days ago

bangalore, India TribolaTech Inc Full time

ServiceNow QA Engineer (ATF) – 2 to 5 Years Experience Openings - 4 Shift - 3 PM to 11 PM IST Notice Period - 30-45 Days Note - ATF is must Role Overview We are seeking a ServiceNow QA Engineer with strong experience in the Automated Test Framework (ATF) to support high-quality delivery of ServiceNow implementations, upgrades, and enhancements. The ideal candidate will have hands-on test automation skills, strong functional understanding of ServiceNow modules, and basic administrative knowledge of the platform. Key Responsibilities Develop, maintain, and execute ATF automated test suites for regression, functional, and integration testing. Create test cases across ITSM, ITOM, HRSD, CSM, GRC, or custom applications based on project requirements. Work with consultants and developers to translate requirements into test scenarios . Perform manual testing including functional, UI, integration, negative testing, and UAT support. Ensure proper traceability from requirements to test cases. Log, track, and validate defects through ServiceNow or tools like Jira/Azure DevOps. Support platform upgrade testing and validate out-of-box functionalities. Follow QA standards for test data management , reusable ATF components, and documentation. Participate in scrum ceremonies and contribute to continuous QA process improvements. Required Skills & Experience 2–5 years of IT QA experience with at least 1–2 years in ServiceNow testing . Strong hands-on experience with Automated Test Framework (ATF) —test steps, parameterization, reusable components, suite execution. Understanding of ServiceNow platform: forms, tables, workflows, client/server scripts, ACLs, and integrations. Experience testing at least one major ServiceNow module (ITSM/CSM/HRSD/ITOM/GRC). Experience with test management tools (Jira, Xray, Azure DevOps, etc.). Understanding of API testing (REST/SOAP). Good to Have Basic ServiceNow Administration experience : Creating/updating users, groups, roles Working with forms/lists configuration Basic understanding of update sets Running platform diagnostics and basic troubleshooting ServiceNow CSA or CAD certification. Experience in testing integrations, scripted APIs, Flow Designer logic. Knowledge of external automation tools (Selenium, Cypress, etc.). Basic understanding of CI/CD pipelines for automated testing. Soft Skills Strong communication and documentation abilities. Detail-oriented with a quality-first mindset. Ability to work collaboratively in agile teams. Analytical approach to problem-solving.

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