Manager II Field ACES, LPC PH, INGSF, ACES

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? If so, Amazon INGSF ACES is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager to join the team that redefines LPC & PH Hubs operation and help us build robust, efficient and sustainable processes & mechanisms for fulfilling UFF & Amazon Now spoke FCs . This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.ACES managers are focused on building & continuously refining processes & mechanisms made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills & build capacity of UTR pers, provide SME support to UTR, Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across INGSF LPC & PH.Key job responsibilitiesYou will help drive innovation, test new ideas and ensure that best practices are being followed safely.Six key areas that you'll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment.- Supporting project execution working accross multiple function in the org.- Should be able to amicably resolve issues during passionate discussions between various functions.- Should be able to hold respective functions accountable for their deliverables.- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,- Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.- Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.- Write and articulate leadership updates, MBRs and QBRs.- Establishes objectives and metrics for safety, quality, productivity, and customer experience- Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.BASIC QUALIFICATIONS:3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of data analysis experiencePREFERRED QUALIFICATIONS:Master's degree- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience of Six Sigma/ Lean analytical techniquesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.