Incident Manager IV
2 days ago
Role Purpose:As Incident Manager IV , you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure. You will report findings to Engineering, Support, and other stakeholders. In doing so, you will also positively impact the overall product quality.This is an engineering-focused role, not a management position.Role Value:Your work will directly contribute to greater customer satisfaction by ensuring timely communication and resolution of product issues. You will also support Sales teams by providing technical insights about our infrastructure in customer RFPs.Key ResponsibilitiesInvestigate production issues raised by customers, Support, and EngineeringAct as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and implementation of improvementsCreate and track progress of problem tickets in JiraGenerate incident analysis reports with Engineering teamsPerform log file analysis using DatadogDebug basic REST API calls for investigationsExecute SQL database queries to gather insights for issue investigationsCreate and update knowledge base articles in ConfluenceParticipate in security audits (PCI DSS, ISO 27001, SOC2) and prepare supporting evidenceSkills & QualificationsMust-Have Skills:8+ years of IT experience (SRE, Sysadmin, Developer, QA, Technical Support, or similar)University degree in a relevant fieldStrong analytical, problem-solving, and collaboration skillsGood understanding of cloud-hosted application architecturesData analysis skills — ability to create and interpret dashboards to separate real issues from false positivesFamiliarity with project management and documentation tools such as Jira and ConfluenceExcellent verbal and written communication skills in EnglishSolid knowledge of cloud (preferably AWS) infrastructure componentsExperience with REST APIs and tools such as PostmanExperience with logging/monitoring tools such as Kibana and DatadogProficiency in SQL, Linux, and NetworkingEagerness to continuously learn new technical skills
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Incident Manager IV
1 day ago
Bengaluru, India Talentoj Full timeRole Purpose: As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager IV
2 weeks ago
Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole PurposeAs Incident Manager IV, you will serve as the bridge between Support, Engineering, and Infrastructure teams. You will be responsible for organizing and driving investigations of production issues in our SaaS application, built on Spring-based microservices, ML models, and data pipelines hosted on AWS. You will report findings to stakeholders and...
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Incident Manager IV
5 days ago
Bengaluru, Karnataka, India Talentoj Full time ₹ 1,50,000 - ₹ 28,00,000 per yearRole Purpose:AsIncident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager IV
5 days ago
Bengaluru, Karnataka, India Talentoj Full timeRole Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager IV
2 days ago
Bengaluru, India Talentoj Full timeRole Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager IV
2 days ago
Bengaluru, India Talentoj Full timeRole Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager IV
2 days ago
Bengaluru, India Talentoj Full timeRole Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager IV
1 day ago
Bengaluru, India Talentoj Full timeRole Purpose: As Incident Manager IV , you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full timeIncident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per yearCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
