Service now
2 days ago
Come and join us for an exciting career with TCS
We are arranging an in-person (Face 2 Face) Walk-in Drive at below mentioned details, please proceed with this job posting only if you can attend the Walk-in Drive.
Location: - TCS Kohinoor Park Plot No 1, Hitech City Road, Rd Number 1, HITEC City, Hyderabad, Telangana 500084
Required Technical Skill Set - Service now
Date: - 11-January-2025
Time: - 9:00 AM – 2 :00 PM IST
Experience Range : 5-12 Years
Essential Duties & Responsibilities: (Detailed Description)
Familiarity with IT service management ITSM toolsets preferably Service Now, Experience in ITIL Service Asset Configuration Management. Good years' experience as a Service Now Administrator/Developer with Java Script ITIL foundation certificate is desirable Practical experience in ITIL service management functions and processes, Experience in CMDB Service Mapping and Taxonomy. Design and deliver consulting and technical methodologies around the Service Now platform
Design, configure, develop, and test on the Service Now platform including but not limited to the CMS, Service Request (creating catalog items and workflow), Incident Management , Problem Management , and Change Management. Design, configure, develop, and test custom Service Now forms , tables , and workflows based on business requirements. Support the team responsible for the implementation and administration of the Service Now installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.
Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within Service Now which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management.
Must possess the technical/functional skills necessary to make an impact on consulting project engagements.
Excellent client facing and communication skills (verbal and written skills).
Excellent skills in Microsoft Visio, Word, Power Point is a must.
Familiarity and experience working in an agile development environment. Deep understanding of Java Script and Web Services.
Requires working knowledge of industry standard ITSM tools
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