English Language Trainer

2 weeks ago

Chennai, India Amadora Artisan Ice Cream Full time

About Amadora Amadora Ice Cream is a fast-growing premium QSR ice cream brand built on product excellence and memorable store experiences. As we expand, we’re looking for a  QSR Trainer who can shape frontline skills, strengthen store culture, and ensure every customer gets the Amadora experience—consistently across outlets. Role Summary The QSR Trainer will be responsible for  training, coaching, and certifying store teams across Amadora outlets. This is a hands-on, on-the-floor role focused on  service standards, product SOPs, hygiene, and operational excellence . You will work closely with Operations and HR to build capability in new and existing teams, support new store launches, and drive performance through training. Training Delivery (Frontline & Store Leaders) Conduct structured training for  Scooping Crew, Counter Staff, Shift Leads, Store Managers , and new joiners. Grooming, hygiene, and store discipline Cash counter & billing processes Support pre-opening training and readiness for new outlets. Coaching & Performance Improvement Observe teams on the floor and provide real-time coaching. Identify skill gaps and run targeted training interventions. Partner with Multi Store Managers / Area Managers on store performance improvement plans. Training Tracking & Reporting Track training effectiveness through SOP scores, mystery audits, sales KPIs, and customer feedback. Share weekly/monthly training reports with Ops and HR. Skills & Experience We’re Looking For ~2–5 years of experience as a Trainer / Team Coach in  QSR, café chains, food retail, or hospitality. ~ Strong on-the-ground training experience with frontline staff. ~ Service & sales training ~ Food safety & hygiene ~ Confident communicator and engaging facilitator (Tamil + English preferred). ~ Comfortable traveling across Chennai outlets regularly. ~ Basic comfort with Excel/Sheets for tracking and reporting. Experience in premium dessert/ice cream/café formats. Exposure to training for new store launches. Work Type: Full-time, on-site / field role Travel: Frequent travel within city outlets #Hiring # Jobpost #Chennai #QSR #Trainer

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