Technical Operations Engineer

16 minutes ago

Bengaluru, India VAYUZ Technologies Full time

Role Expectations:- Execute and maintain SOPs for production operations, onboarding, and integration support.- Handle incident response, troubleshoot system and data issues, and ensure timely resolution.- Support partner configurations, API setups, and access management processes.- Monitor systems proactively to identify and prevent outages or performance degradation.- Collaborate with engineering to analyze root causes and build long-term automation solutions.- Develop and maintain internal tools, scripts, and dashboards to improve operational efficiency.- Ensure proper documentation, audit trails, and process compliance.Must Have Skills:Technical Foundation- Strong hands-on experience with SQL (PostgreSQL/MySQL) for data queries and reconciliation.- Good understanding of REST APIs, JSON, and using tools like Postman / Insomnia for testing and debugging.- Proficiency in Linux command line, shell operations, and basic networking (DNS, IPs, routing)Scripting Automation- Working knowledge of Python or Bash for automation and scripting small utilities.- Experience in automating repetitive tasks such as data syncs, API triggers, and report generation.Monitoring and Incident Management- Practical exposure to New Relic, Grafana, Coralogix, CloudWatch, or equivalent for observability and alerting.- Familiarity with incident management tools like Jira Service Management, PagerDuty, Zenduty, or similar.- Ability to interpret logs, analyze system behavior, and identify production issues quickly- Cloud and Infra- Experience working on AWS (EC2, S3, CloudWatch, IAM) or GCP environments.- Basic understanding of CI/CD workflows using Jenkins, GitHub Actions, or GitLab CI.- Exposure to Kubernetes / Docker for troubleshooting and containerised environments.- Soft Skills- Strong ownership mindset with analytical problem-solving.- Effective communication and coordination skills with cross-functional teams.- Ability to manage priorities under operational pressure.Good to have skills- System and Knowledge Integration- Experience with Kong Gateway, Cloudflare, or similar API gateway tools.- Exposure to message queues like Kafka, RabbitMQ, or SQS.- Familiarity with fintech or insurance platforms, including claims or financial reconciliation systems.- Automation and Deployment Process- Knowledge of Git, CI/CD pipelines, and version control best practices.- Experience building Ops automation scripts or tools using Python frameworks (e.g., FastAPI, Flask).- Awareness of security best practices, API authentication (JWT, OAuth2), and secret management tools (AWS Secrets Manager, Vault).- Reporting and Data- Experience with reporting automation, data validation scripts, or ETL workflows.- Familiarity with Excel/Google Sheets automation and data visualization tools.- Process and Collaboration- Exposure to ITIL processes (incident, problem, and change management).- Ability to document SOPs, RCA reports, and create internal knowledge base entriesQualifications- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.- 2–4 years of experience in Technical Operations, Platform Support, or DevOps roles.- Experience working in Fintech, Insurtech, SaaS, or other large-scale distribute systems preferred.

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