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Client Servicing Manager
3 weeks ago
Industry-Advertising Agency.
Location-Mumbai.
Work from Office.
Key Responsibilities:
1. Client Relationship Management:
Serve as the primary point of contact for clients, addressing their needs
promptly and effectively.
Build and nurture strong, long-term relationships with clients to enhance
satisfaction and retention.
2. Understanding Client Needs:
Conduct regular meetings with clients to understand their requirements and
expectations.
Gather detailed feedback and preferences to tailor our services to meet client
needs.
3. Service Delivery and Coordination:
Coordinate with internal teams to ensure timely and accurate delivery of
services.
Monitor service quality and ensure it meets agreed-upon standards.
4. Issue Resolution:
Address and resolve any client complaints or issues in a timely manner.
Proactively identify potential problems and implement effective solutions.
5. Reporting and Documentation:
Prepare regular reports on client interactions, feedback, and satisfaction levels.
Maintain accurate records of all client communications and transactions.
6. Client Onboarding:
Facilitate the onboarding process for new clients, ensuring a smooth transition
and understanding of our services.
Provide training and support to clients on utilizing our products/services
effectively.
7. Upselling and Cross-Selling:
Identify opportunities to upsell or cross-sell additional products/services to
existing clients.
Collaborate with the sales team to develop strategies for increasing client
engagement and revenue.
8. Client Feedback and Improvement:
Collect and analyze client feedback to identify areas for improving our
products/services.
Work with internal teams to implement necessary changes based on client
feedback.
9. Market and Industry Knowledge:
Stay updated on industry trends, market conditions, and competitor activities.
Utilize market insights to provide clients with valuable information and
strategic advice.
10. Compliance and Documentation:
Ensure all client interactions and transactions comply with company policies
and legal requirements.
Maintain confidentiality and security of client information.
11. Collaboration and Teamwork:
Collaborate closely with sales, marketing, and product teams to ensure a
unified approach to client servicing.
Share client insights and feedback with relevant teams to improve overall
service delivery.
12. Performance Tracking and Reporting:
Monitor key performance indicators (KPIs) related to client satisfaction and
service quality.
Prepare and present comprehensive reports on client servicing activities and
outcomes to senior management.
