Client Servicing Manager

4 days ago

Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

Industry-Advertising Agency.

Location-Mumbai.

Work from Office.

Key Responsibilities:

1. Client Relationship Management:

Serve as the primary point of contact for clients, addressing their needs

promptly and effectively.

Build and nurture strong, long-term relationships with clients to enhance

satisfaction and retention.

2. Understanding Client Needs:

Conduct regular meetings with clients to understand their requirements and

expectations.

Gather detailed feedback and preferences to tailor our services to meet client

needs.

3. Service Delivery and Coordination:

Coordinate with internal teams to ensure timely and accurate delivery of

services.

Monitor service quality and ensure it meets agreed-upon standards.

4. Issue Resolution:

Address and resolve any client complaints or issues in a timely manner.

Proactively identify potential problems and implement effective solutions.

5. Reporting and Documentation:

Prepare regular reports on client interactions, feedback, and satisfaction levels.

Maintain accurate records of all client communications and transactions.

6. Client Onboarding:

Facilitate the onboarding process for new clients, ensuring a smooth transition

and understanding of our services.

Provide training and support to clients on utilizing our products/services

effectively.

7. Upselling and Cross-Selling:

Identify opportunities to upsell or cross-sell additional products/services to

existing clients.

Collaborate with the sales team to develop strategies for increasing client

engagement and revenue.

8. Client Feedback and Improvement:

Collect and analyze client feedback to identify areas for improving our

products/services.

Work with internal teams to implement necessary changes based on client

feedback.

9. Market and Industry Knowledge:

Stay updated on industry trends, market conditions, and competitor activities.

Utilize market insights to provide clients with valuable information and

strategic advice.

10. Compliance and Documentation:

Ensure all client interactions and transactions comply with company policies

and legal requirements.

Maintain confidentiality and security of client information.

11. Collaboration and Teamwork:

Collaborate closely with sales, marketing, and product teams to ensure a

unified approach to client servicing.

Share client insights and feedback with relevant teams to improve overall

service delivery.

12. Performance Tracking and Reporting:

Monitor key performance indicators (KPIs) related to client satisfaction and

service quality.

Prepare and present comprehensive reports on client servicing activities and

outcomes to senior management.

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