Lead / Senior / Business Analyst
2 weeks ago
Role purpose
· As a Lead / Senior / Business Analyst in Retail , you are responsible for liaising with stakeholders to elicit analyze, communicate and validate requirements for changes to business processes, policies and information systems.
Role accountabilities
· Identify and understand the business problem and the impact of the proposed solution on the organization's operations
· Document the complex areas of scope, objectives, added value or benefit expectations, using an integrated set of analysis and modelling techniques
· Translate business objectives into requirements using powerful analysis
· Evaluate business needs, thus contributing to strategic planning of information systems and technology directions
· Explore implications of design decisions and recommend improvements
· Undertake qualitative, quantitative and desktop research to uncover actionable insights that can improve solutions and identify new opportunities
· Liaise with major customers during preliminary installation and testing of new products and services
· Design and develop high quality business solutions
· Support delivery implementation
· Develop and implement test plans
· Support and participate in user acceptance testing
‘Must have’ knowledge, skills and experiences
· 3 - 8+ years in-depth experience as a Business Analyst or similar position, across project methodologies e.g., Agile and Traditional
· Extensive experience in eliciting, analyzing, and validating business requirements.
· Proven experience in analyzing and mapping business processes.
· Ability to identify inefficiencies, create strategies and implement solutions
· Solid understanding of project management lifecycles, disciplines and procedures.
· Ability to appreciate difficult problems and work autonomously on tasks with a high complexity, works collaboratively as part of a team and clearly represent consolidated findings.
· Excellent verbal and written communication to interact effectively with stakeholders at all levels.
· As a Lead Business Analyst, manage a group of Journey Experts, ensuring adherence to all people policies and processes and responsible for personal development, performance reviews, coaching & development for all chapter members
‘Good to have’ knowledge, skills and experiences
· Should possess knowledge of agile methodologies such as LEAN and Kanban and proficiency in supporting tools for e.g., JIRA
· Have been a Lead / Senior / Business Analyst in an investment project or exposure to Retail banking.
Capabilities
· Business Analysis (including Requirement Gathering, Process Mapping)
· Business Management
· Business Process Re-engineering
· Solution Design
· Data Interpretation
· Delivery Management
· Planning and Prioritization
· Relationship Management
· Change Management
· Communications
· Content Design
· Customer Solutioning
· Data Analysis
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