Hindi/English Speaking Customer Service Agent

3 days ago


Mumbai, India Trade W Full time

Company Description Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform. Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success. We are looking for a Retention Agent to join our Customer Support team with a core focus on helping registered clients successfully complete their deposits. This role is critical in resolving deposit-related issues, addressing client concerns, and ensuring a smooth and positive user experience that leads to conversion. Make outbound calls or send messages to clients based on distribution and build up solid relationships. Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting. Languages: English and Hindi (Both MUST BE fluent in spoken and written) Minimum 6 months to 2 years of experience in customer service roles Experience from customer service or online service experience will be added advantage.



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