Training & Implementation Consultant (software)

1 week ago


Mumbai, India Zill Consulting Full time

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations. A Day in the Life: Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. Serve as main point of contact for clients during implementation and manage the project to completion. Design and document functional and technical requirements and help scope projects by understanding timelines and work. Solve complex technical implementations both independently and in a team environment. Clearly communicate solutions back to clients through calls and email. Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions. Be a key stakeholder in building ZILL’s relationship with the client. Managing implementation activities, including time commitment, budget and risk management. Providing support to the project team ensuring all project documentation is current and up-to-date. Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred. 5+ years of experience as an Implementation consultant. ~ Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly. ~ Strong foundational knowledge in data analytics and interpretation. ~ Experience in establishing and maintaining strong working relationships with clients at all levels of an organization. ~ Prior experience working with international clients. ~ Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage. ~ Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable. Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience. Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.



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    About the Company Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services...


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    About the Company Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services...


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    About the CompanyZill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services...


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    About the CompanyZill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services...


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