Manager - Digital Quality User Acceptance & Accessibility Testing [T500-21432]

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Lead and develop a diverse, high-performing and innovative team of Production Quality and Accessibility Testing professionals, including mentoring and applying standards in people manager and organizational leader. Oversee the planning, coordination, and execution of user acceptance testing and accessibility testing for digital products, including delta.Ensure digital experiences meet accessibility standards (e.g., WCAG 2.1 AA) and regulatory requirements (e.g., Discover ways to improve defect mitigation across all levels of the organization inclusive of using customer and Reservations specialists’ feedback, web analytics data, and industry trends to understand reported issues. Manage, research, and resolve executive inquiries and/or issues raised by the Department of Transportation, including accessibility-related concerns. Work closely with IT and cross-functional commercial and operational business teams to successfully drive, implement and deliver on acceptance testing and defect resolutions Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams. Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance and accessibility testing, and defect management process to a wide audience. Advocate for inclusive design and accessibility standards across the digital product lifecycle. A bachelor's degree in business, Technology, Human-Computer Interaction, or related field and 12 + years of work experience. Minimum 5 years people experience Work Experience: Working experience in UAT, QA, and project management WCAG, ADA, Section 508) and experience managing accessibility testing efforts. screen readers, voice recognition software) and accessibility testing tools (e.g., Experience with SDLC and Agile. Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment Experience in Resource Allocation, Capacity Planning & Resource utilization Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement. Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust. Ability to build and sustain robust networks across internal and external customers. Being a coach/mentor/advisor to drive continuous team development and growth. Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior Experience with tools such as Agility, QLM, QTest. Experience with any Global Distribution Systems is a plus. Experience with a Mobile Devices tool is plus. Experience with Automation testing is an added advantage with experience with Java or C#. Experience with process improvement and streamlining based on new requirements Experience with end-to-end testing of large projects Experience with mainframe testing Familiar with cloud technologies – AWS is preferred. Experience with Generative AI solutions.