L1 Endpoint security, Incident Engineer

1 week ago


Kurnool, India CSK Information Technology Pvt Ltd Full time

Company DescriptionCSK Information Technology Pvt. LtdCTC Range 4-6 LPAYour Responsibilities:- Support efforts to simplify, protect and enhance the customer experience.- Use various tools to investigate incidents, take immediate action, or recommend solutions.- Collaborate with customer engineering teams to maintain endpoint health and improve the security landscape- Utilize and maintain expertise in Security toolsets, including (Proofpoint. ServiceNow, Microsoft Defender MDE- Ensure compliance with ITIL, endpoint standards, policies, and procedures.Essential Requirements:- Bachelor’s degree with 3+ years of experience in software support.- Experience in customer relations and technical support.- Strong knowledge of endpoint security and protecting corporate desktops.- Familiarity with endpoint incident and event monitoring solutions.- Ability to communicate effectively in English (both written and verbal).- Willingness to work flexible shifts to align with customer escalations or provide on-call support.- Experience with Endpoint Management Solutions and ITIL processes.



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