ATOSS Software SE | Salesforce Consultant

8 hours ago

gurugram, India ATOSS Software SE Full time

Your Responsibilities:


We are looking for a dedicated Salesforce Key-User to join our team in Gurgaon, India. As a Salesforce Key-User, you will be a crucial point of contact within the department for our Salesforce solution. You will support the implementation, usage, and continuous improvement of the software. Additionally, you will be the go-to person for troubleshooting issues, training others, and facilitating communication between all stakeholders. This role will play a vital part in supporting our Go-to-Market organization.


Key Responsibilities:

  • Primary Support Contact : Serve as the first point of contact for support inquiries (1st Level Support).
  • Issue Resolution : Identify and resolve issues, including ticketing, testing, and follow-up.
  • Requirement Analy sis: Capture and analyze requirements and workflows to develop and implement solutions.
  • Training and Support : Train and support users in the effective use of Salesforce.
  • Communication : Act as a liaison between users, IT, and other stakeholders to ensure smooth operation and continuous improvement of the system.
  • Documentation : Maintain comprehensive documentation of processes, issues, and solutions.
  • System Enhancement : Assist in the ongoing development and enhancement of the Salesforce system.
  • Go-to-Market Support : Provide dedicated support to the Go-to-Market organization, ensuring their specific needs are met and enabling their success.



Qualifications:

  • Previous experience as a Salesforce Key-User or in a similar role.
  • Technical Skills : Proficiency in Salesforce and familiarity with ERP systems.
  • Problem-Solving : Strong problem-solving skills and the ability to troubleshoot issues effectively.
  • Communication : Excellent verbal and written communication skills in English.
  • Training Skills : Ability to train and support users at various levels of expertise.
  • Analytical Abilities : Strong analytical skills to understand and improve workflows and processes.
  • Collaboration : Ability to work collaboratively with cross-functional teams.
  • Adaptability : Ability to thrive in a fast-paced and dynamic work environment.
  • Flexibility : willingness to work on Central European Time to align with HQ in Germany


Why Join Us:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and innovative work environment
  • Over 15,000 well-known customers | Sustainable growth of over 10% | Over 30% EBIT | Listed on the German Stock Market: SDax & TecDax | Security & stability.
  • Impact : Play a key role in ensuring the effective use and continuous improvement of our Salesforce system.
  • Growth : Opportunities for professional development and career advancement.
  • Culture : Be part of a dynamic and innovative team that values collaboration and excellence. Office based .


If you are a proactive professional with a passion for Salesforce and user support, we would love to hear from you

With our software products at ATOSS, we digitize workforce planning and workforce deployment processes in companies, thus improving the work-life balance for millions of employees worldwide. We enable companies to involve their employees in these processes and to better take their wishes into account when organizing working hours. In this way, we help companies to work more creatively, intelligently and humanely, thereby revolutionizing the interplay between profitability and humanity. Cross-industry, in more than 50 countries, cloud-based. And we are successful. Our share price has grown by more than 1,000% over the last ten years. Become part of this success story If you are a data-driven professional with a passion for automation and a background in revenue operations, we would love to hear from you

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