Senior Technical Team Lead

4 days ago

India TribolaTech Inc Full time
Job Title: ServiceNow Technical Lead Location – Remote

Note - Need Immediate Joiners only

5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).

~Proven experience in customer-facing roles, with strong communication skills.

~ Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

~ The ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met. This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.

Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.

Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.

Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.

ServiceNow Expertise : Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.

Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.

Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.

Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.

Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

~ Experience:

~5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).

~Proven experience in customer-facing roles, with strong communication skills.

~ Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

~ Proficiency in ServiceNow configuration, customization, and administration (e.g., Familiarity with ITIL processes (e.g., Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.

~ Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).

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