Research And Development Specialist

4 days ago

Delhi, Delhi, India Uno Hotels Full time
Company Description At Uno Hotels, we are committed to delivering exceptional service to create memorable stays that our guests will cherish always. Our hotels are designed to provide comfort and luxury, ensuring guests have a remarkable experience every time. This is a full-time on-site role for a Research and Development Associate at Uno Hotels based in New Delhi. The Research and Development Associate will be responsible for conducting research, developing new products and services, performing tests, analyzing data, and communicating findings to relevant stakeholders. Daily tasks will also include collaborating with other departments to support innovation and development within the organization.

A Research and Development (R&D) Associate in the hotel industry typically operates within the corporate or corporate-supported property level, driving innovation and process optimization. The role blends market research, product development, guest experience enhancement, and operational efficiency.

Market & Trend Analysis: Concept Development: Assist in creating new F&B concepts, wellness programs, room designs, or technology integrations aligned with brand positioning.

Sustainability & ESG Projects: Research eco-friendly solutions (energy efficiency, waste reduction, sustainable sourcing) to improve brand reputation and meet compliance requirements.

Pilot digital tools (AI-driven guest services, smart rooms, self-check-in kiosks) and gather data on ROI.

Guest Experience Testing: Conduct focus groups, prototype testing, and gather guest/employee feedback for continuous refinement.

Operational Efficiency: Identify and test innovations to reduce cost-per-occupied-room (CPOR), streamline housekeeping, or optimize procurement.

Cross-Functional Collaboration: Work with operations, marketing, design, and culinary teams to roll out new initiatives.

Data analysis & reporting

Market research and benchmarking

Knowledge of hospitality operations (front office, F&B, rooms division)

Project management

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