AX Technical Senior Lead

3 days ago

bangalore, India HCLTech Full time

Role: AX Technical Senior Lead (Microsoft Dynamics AX -Axapta) Notice Period: Immediate to 60 days Location: PAN INDIA CANDIDATE MUST BE WILLING TO WORK ON AX 2012 TOOL Years of Experience: 7 to 10 years Responsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services. Skills Required: · Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces. · Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems. · Will be required to prepare technical specification documents for customizations and bug fixes. · Ensure technical support documents are complete and fixes are delivered successfully as per the plan. · Involvement in the Release / upgrade/ implementation cycle as needed. · On-going monitoring and investigation of Dynamics AX 2012 and D365 systems · Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language. · Able to perform AX application performance tuning using AX and SQL tools · Ability to work collaboratively as part of an existing delivery team · Conduct analysis to triage the assigned issues and escalate as required · Provide research, advice and opinion regarding ERP issues and associated risks · Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner · Aim to align response times with team SLA's delivering a consistently high quality of service · Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution · Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented · Regularly review support log to track performance, trends, anomalies, and opportunities for improvement · Able to customize SSRS reports in Dynamics AX · Provide pre-go live and post go live end user support. · Any other reasonable duties as required by leaders in the business · Upload SFTP development and problem solving. · (Internal and External), all Business Units · Support and Development vendors

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