Intellect Design Arena Ltd | Support Manager | india

1 week ago


india Intellect Design Arena Ltd Full time

About Intellect Design Arena Limited


Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge. With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit


Role: Customer Experience Manager

Total Years of experience: 13-16 years

Managerial experience: 3-5 years

Technical skills: JAVA, J2EE, Oracle, Unix / Linux, WAS / Weblogic

Mandatory Skills:

  • Prior experience in handling Production Support & Services delivery for two or more customers simultaneously in a Product company
  • Prior experience in Banking domain in Transaction Banking business.
  • Strong and demonstrated understanding of Production Support & Service Delivery processes
  • Strong analytical, Decision making and conflict resolution skills
  • Hands on experience in technology (Java, J2EE, Oracle) / Banking domain for at least a few years before moving to managerial level - Must be willing to roll up the sleeves when required.
  • Conversant with production support metrics and ability to prepare and present MIS reports.
  • Good Customer management and communication skills - demonstrated ability to interact with Senior IT, Operations and Business stakeholders from the Customer's side.
  • Demonstrated ability to lead a team of diverse professionals (Developer, Analyst, Testers, and SME) and work in a matrix organization.
  • Must have managed a team of 8-10 direct reports

Desirable Skills:

  • Technical certification in one or more of the technical skills cited above

Exposure to India Banking sector and Cash Management Solutions

ITIL Certification



  • india Intellect Design Arena Ltd Full time

    About Intellect Design Arena Limited Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai , is the most...


  • india Intellect Design Arena Ltd Full time

    Title: Business Finance Lead/Manager (Qualified Chartered Accountant) Location: Chennai (Siruseri) Job Type: Fulltime Experience Required: 5-12 Years Notice: Early joiner will be preferred ABOUT INTELLECT DESIGN ARENA LTD Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for...


  • india Intellect Design Arena Ltd Full time

    Oracle DBA Experience: 3-5 Years Location: Navi Mumbai (WFO) Preferred candidate who can start early. ------------------------------------------------------------------------------------------------------------ About Us: INTELLECT DESIGN ARENA LTD. Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and...


  • india Intellect Design Arena Ltd Full time

    PL/SQL Lead Experience: 9-14 Years Location: Chennai (WFO) Preferred candidate who can start early. ------------------------------------------------------------------------------------------------------------ About Us: INTELLECT DESIGN ARENA LTD. Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other...


  • india Intellect Design Arena Ltd Full time

    Suitable candidates to be notified the same day JD-Leadership Role-Intellect Design Arena Details: Role: Marketing Head, Transaction Banking Grade: SVP Location: Mumbai Experience: 21+ years Mandatory: Experience in Banking/B2B Marketing A stable career trajectory is essential. Position Overview: The Marketing Head for the Transaction Banking...


  • india Intellect Design Arena Ltd Full time

    Senior Java Developer Experience: 7-10 Years Location: Hyderabad (WFO) Preferred candidate who can start early. ------------------------------------------------------------------------------------------------------------ About Us: INTELLECT DESIGN ARENA LTD. Intellect Design Arena Limited is a global leader in Financial Technology for Banking,...


  • India Intellect Design Arena Ltd Full time

    Title: Business Finance Lead/Manager (Qualified Chartered Accountant) Location: Chennai (Siruseri) Job Type: Fulltime Experience Required: 5-12 Years Notice: Early joiner will be preferred ABOUT INTELLECT DESIGN ARENA LTD Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent...

  • Tax Associate

    3 weeks ago


    India Intellect Design Arena Ltd Full time

    About Intellect Design Arena Limited Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai , is the...

  • Technical Writer

    1 month ago


    India Intellect Design Arena Ltd Full time

    POSITION: Technical Writer EXPERIENCE (IN YEARS): 4-8 Years LOCATION: Chennai ABOUT INTELLECT DESIGN ARENA LTD: Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance, and other Financial Services. With a rich suite of products across the organization, backed with over 30 years of deep domain expertise,...

  • Technical Writer

    1 month ago


    india Intellect Design Arena Ltd Full time

    POSITION: Technical WriterEXPERIENCE (IN YEARS): 4-8 YearsLOCATION: ChennaiABOUT INTELLECT DESIGN ARENA LTD:Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance, and other Financial Services. With a rich suite of products across the organization, backed with over 30 years of deep domain expertise, we are an...

  • Technical Writer

    1 month ago


    india Intellect Design Arena Ltd Full time

    POSITION: Technical Writer EXPERIENCE (IN YEARS): 4-8 Years LOCATION: Chennai ABOUT INTELLECT DESIGN ARENA LTD: Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance, and other Financial Services. With a rich suite of products across the organization, backed with over 30 years of deep domain expertise, we are an...


  • india Intellect Design Arena Ltd Full time

    Please find the job description for the role:We are seeking a Java Developer with 3-6 years of experience to join our team in Pune. The ideal candidate will have a strong background in software development and leadership, with a focus on Java technologies.ResponsibilitiesLead a team of developers in the design and development of Java-based...


  • india Intellect Design Arena Ltd Full time

    Please find the job description for the role: We are seeking a Java Developer with 3-6 years of experience to join our team in Pune. The ideal candidate will have a strong background in software development and leadership, with a focus on Java technologies. Responsibilities Lead a team of developers in the design and development of Java-based applications...


  • india Intellect Design Arena Ltd Full time

    ● Designing and developing test automation scripts. ● Designing intelligent solutions to Automation. ● Create and maintain automated test suites for various software products ● Preparation of test scenarios/cases/execution and test results. ● Reporting any defects / Observation on day to day basis ● Collaborating with QA Analysts and Software...


  • india Intellect Design Arena Ltd Full time

    ● Designing and developing test automation scripts. ● Designing intelligent solutions to Automation. ● Create and maintain automated test suites for various software products ● Preparation of test scenarios/cases/execution and test results. ● Reporting any defects / Observation on day to day basis ● Collaborating with QA Analysts and Software...


  • India Intellect Design Arena Ltd Full time

    Job Summary: We are seeking a skilled Automation Engineer to join our team at Intellect Design Arena Ltd. As an Automation Solutions Developer, you will design and develop test automation scripts, create automated test suites, and collaborate with QA Analysts and Software Developers to deliver high-quality solutions.About the Role: In this role, you will be...


  • India Intellect Design Arena Ltd Full time

    About the JobWe are seeking a highly skilled and experienced PL/SQL Lead to join our dynamic team at Intellect Design Arena Ltd. In this critical role, you will be responsible for designing, developing, and maintaining efficient PL/SQL code and database applications.Job ResponsibilitiesDesign, develop, and deploy high-quality PL/SQL solutions that meet...


  • India Intellect Design Arena Ltd Full time

    About Intellect Design Arena Limited Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai , is the...


  • india Intellect Design Arena Ltd Full time

    ● Designing and developing test automation scripts.● Designing intelligent solutions to Automation.● Create and maintain automated test suites for various software products● Preparation of test scenarios/cases/execution and test results.● Reporting any defects / Observation on day to day basis● Collaborating with QA Analysts and Software...


  • india Intellect Design Arena Ltd Full time

    Job SummaryDesign, build and configure applications to meet business process and application requirements.Duties and ResponsibilitiesWrite well designed and testable codeDesign, Implement and Maintaining Java ApplicationsIndependently Conduct Software Analysis, Programming, Testing & Debugging of applicationsEnsure compliance of Design with Requirement...