Retail Program Manager

5 days ago

Bangalore, India GIVA Full time

We are looking for candidates with a strong background in e-commerce companies such as Myntra, AJIO, BlinkIt, Zepto, Flipkart, or Meesho, and at least 4 years of relevant experience. The key responsibilities for this role will include: - Background with Revenue management or Program Management for Ecommerce/ Quickcomm /Retail companies - Understanding of the Customer Lifecycle management : Ability to map, analyze, and optimize the entire repeat user journey (from second purchase/visit onward) across all touchpoints. - Data-Driven Decision Making : Proficient in interpreting key revenue metrics and CLM metrics like Churn Rate, Customer Lifetime Value (CLV), Repeat Purchase Rate, Frequency, and Recency. Good to have - Omnichannel Strategy: Ability to set up, test & Optimizate initiatives for both offline and online channels - Loyalty Program Management: Experience in designing, managing, and measuring the ROI of loyalty/rewards programs and subscription models. - Personalization and Segmentation: Strong command over advanced customer segmentation (e.g., behavioral, value-based) to deliver highly personalized and relevant offers/communications. - Managing the budget planning for retention initiatives.

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