ITC Infotech | Site Reliability Engineer
4 days ago
• Contribute to all aspects of the production environment for all merchant loyalty use cases
• Contribute to strategies for all facets of observability
• Identify areas of improvement in production
• Ability to understand MTTR, SLO, SLI definitions and apply them to services.
• Respond to incidents and own/drive incident manager role during active CIs Keep mitigation/resolution efforts on task by asking for updates, contributing data/investigation (when appropriate) Provide progress summaries and comms suggestions to Support within SLAs to enable effective customer comms during CIs
• Contribute to reliable, fault-tolerant, efficiently scalable and cost-effective services and infrastructure
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health
• Practice sustainable incident response and blameless postmortems
• Able to create and execute queries to big data platform and relational data tables to identify process issues or to perform mass updates, preferred
• Ability to isolate problems between hardware and software
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health
• Execute sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
• Work with a global team spread across tech hubs in multiple geographies and time zones
What experience you need:
• Experience in Splunk and SignalFx
Experience in aws cloud and python
• Experience with Amazon Web Services including RDS
• Relevant data DevOps, SRE, or general systems engineering experience
• Experience in managing large production platforms.
• Experience architecting and implementing data governance processes and tooling (data catalogs, lineage tools, role-based access control, PII handling)
• Strong coding ability in Python or other languages like Java, C#, Golang, C, C++, Perl or Ruby etc. • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Ability to help debug and optimize code and automate routine tasks
• Ability to support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed
• Interest in designing, analyzing and troubleshooting large-scale distributed systems
• Appetite for change and pushing the boundaries of what can be done with automation
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must
• Good Handle on Change Management and Release Management aspects of Software
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